Frequently Asked Questions
1) What should I do if I’m unable to pay my rent?
The most important thing that you can do is promptly communicate your situation with your Property Manager. When you contact them, it will improve your chances of getting the help you need if you provide documentation from an employer or other documentation that shows how you have been impacted by this crisis. Ignoring notices and requests to contact your Property Manager is not advised. Frequent and timely communication is the best course of action.
Please remember that your property manager can’t help you if you do not communicate your situation with them. When court proceedings in the state resume you will still owe any amounts due and may be subject to eviction; therefore, trying to work with your property manager to make payment arrangements is your best course of action.
2) I am a renter and need assistance paying my bills. Where can I go for help?
If you need rental payment assistance, there are several groups and agencies that can help. Many churches and other community non-profits also offer emergency financial assistance. There may also be assistance to help with other needs, such as utility or medical bills.
3) What if I use housing choice vouchers (Section 8) to help me pay my rent?
Housing Choice Voucher (Section 8) residents who experience a loss or reduction of wages should contact their housing authority to see what can be done to provide assistance.
4) What should I do if I have to self-isolate in my apartment?
a) To avoid unnecessary contact, or maintenance staff entering your unit, notify the management that you are undergoing self-isolation or quarantine.
b) Avoid close contact with other people and pets.
c) Maintain respiratory hygiene (use tissues, cover your mouth when sneezing or coughing).
d) Keep your apartment clean and organized to maintain a healthy environment. Clean regularly and sanitize often using items like Lysol spray and Clorox wipes on “high touch” surfaces including countertops, tabletops, doorknobs, nightstands, bathroom fixtures, toilets, refrigerator handles, kitchen faucets, light switches, TV remotes, cell phones, computer keyboards, and tablets.
e) Do not leave your unit unless it’s an emergency. Do not use common areas.
5) What if I have to move during the pandemic?
a) Practice basic prevention-Take the usual precautionary measures, including not shaking hands, washing your hands after your visit is concluded, not touching your face and not touching surfaces, especially in common areas. Use hand sanitizer.
b) Vet your moving/van rental company - Before scheduling your move, inquire what sanitation procedures your moving company has in place. Ask for movers to wear gloves to avoid contaminating your belongings. Alternately, consider moving your belongings yourself to minimize exposure, but make sure to enquire about sanitation procedures your moving van rental company has in place.